What Documents You Need To Order Optimun Services
About Optimum internet plans
Optimum'southward internet plans are pricier than average, but they're a decent selection for households that require a lot of bandwidth. Just be prepared for your bill to triple in price after 12 months.
We graded Optimum internet on a scale of 1 to 5 across four major categories. To larn more, read well-nigh our review methodology.
Optimum internet rating
Allconnect Rating
3.61 / out of 5 stars
This score is based off of the three plans Optimum has available
Rating breakdown
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Affordability
2.75 / 5
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Performance
4.43 / 5
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Value
4.21 / 5
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Customer satisfaction
3.53 / 5
How we calculated our rating
If you're shopping for internet service in the greater NYC area, it's likely that Optimum net will be an option. In New York, you'll find Optimum net service in The Bronx, Brooklyn, Long Island, Poughkeepsie and Yonkers, among other NY cities. Optimum is bachelor to over 12 million people. Coverage too extends to western Connecticut, eastern New Jersey and parts of rural Pennsylvania.
Optimum has both cablevision and fiber net plans available, and it'due south been rapidly building its fiber network in contempo years in gild to reach more homes. But no affair what'southward available to you, Optimum's net plans are known for loftier speeds and high prices.
The slowest speeds you can go are 300 Mbps — the highest starting bespeak of whatsoever of the internet providers we've reviewed. Only you will pay more for those speeds. While Optimum's rates are pretty affordable when y'all starting time sign upwards, they increase by $75 to $95/mo. after one year. Most internet providers raise prices, but that'southward significantly more than anyone else.
That doesn't necessarily mean Optimum is a bad deal. It has one of our highest scores of any provider for value, which measures how much speed you're getting for the toll. But information technology'due south of import to be enlightened that yous'll be paying a lot more than than what y'all signed up for at some point.
How we scored internet providers
Nosotros evaluate broadband providers in four categories: affordability, operation, value and customer satisfaction. Each category contains multiple sub-factors, all of which are weighted differently to bear upon the provider's overall score. For each sub-factor, we score all providers on a continuous scale of one to 5, relative to the industry every bit a whole. Because the average download speed in America is currently 180 Mbps, for
We evaluate broadband providers in four categories: affordability, performance, value and customer satisfaction. Each category contains multiple sub-factors, all of which are weighted differently to impact the provider's overall score.
For each sub-gene, we score all providers on a continuous scale of ane to five, relative to the industry as a whole. Considering the average download speed in America is currently 180 Mbps, for example, nosotros assigned all plans with download speeds between 100 and 299 Mbps a score between iii and four. Xfinity's 200 Mbps plan received a 3.50 score for download speed, while Spectrum'southward 400 Mbps plan got a 4.sixteen.
We simply considered standardized data points in our scoring system. More than abstract data like consistency of service and brand reputation is however function of our assay, simply we opted to permit our writers address them in the context of each review.
Learn more about our methodology 
Show summary
Best plan: Cobweb Cyberspace ane Gig
Optimum net plans, pricing and speeds
Which Optimum net prices and plans are available to yous depends on your location. We've listed some pop Optimum plans beneath, but the best mode to get accurate programme data for your accost is to phone call and speak with our internet experts.
*Pricing per month plus taxes for length of contract. Additional fees and terms may utilise. Pricing varies past location and availability. All prices subject to modify at whatever time. May or may not exist available based on service address. As of 03/07/22
Right now, Optimum'due south fiber plans are only available to around ane million homes in the U.S. More often than not, information technology'due south e'er a good idea to go with cobweb over cable, equally it'south less prone to traffic congestion.
That said, Optimum'due south 500 and 940 Mbps plans are well higher up what nearly households need — 500 Mbps would be enough to stream Netflix in 4K on 20 TVs at the aforementioned time. If you need to work from home or video conference, pay special attention to the slower upload speeds on the non-fiber plans. If work is a priority for your home net needs, consider the fiber plans.
The other thing to be aware of with Optimum is the price increases, which are the highest of any provider we've seen by far. No matter which programme you lot choose, your bill will get upward by $75 to $95/mo. later on 12 months. The only provider that received a lower score for affordability in our analysis was Suddenlink.
Optimum 300: Best for most people ![]()
For most households, the Optimum 300 plan should be fast enough to support multiple devices for streaming and gaming. Serious gamers might require more than upload speed than the xx Mbps y'all get on this plan, but information technology should be enough for most situations.
Fiber Cyberspace 500: Best for piece of work-from-domicile houses ![]()
If you live in a house with multiple people working and learning from home, information technology might be worth upgrading to ane of Optimum's cobweb plans. Fiber Internet 500 gets you 500 Mbps of both upload and download speed, so yous won't have to worry about your Zoom connectedness stumbling in the middle of a meeting. That said, it has the biggest price increase of any Optimum plan — from $35/mo. all the way to $130/mo. in year two.
Fiber Internet 1 Gig: Best for smart homes and serious gamers ![]()
For houses with a lot of connected devices and heavy data usage, the Optimum's Fiber Internet one Gig programme is as heavy duty an internet plan as you'll find. It provides 940 Mbps of upload and download speed, which is enough to power even the most connected homes.
Optimum speed averages
In general, what you pay for is what you get with Optimum. According to the FCC's well-nigh recent Fixed Broadband Report, Optimum customers on boilerplate received 114.21% of the speeds that they were advertised. In other words, Optimum actually over-delivers on speed.
That doesn't mean yous're guaranteed to get faster-than-advertised speeds all the time — things like router placement, time of twenty-four hour period and the number of connected devices can all impact internet speed — but it's even so a mark in Optimum's favor.
Discounted cyberspace for low-income students, seniors and veterans
In addition to the plans listed in a higher place, there is too a discounted option called Optimum Advantage Net for select groups. This plan costs just $xiv.99/mo. and gets you up to fifty Mbps speeds, gratis installation, gratuitous equipment and no data caps or contracts. Here's who qualifies for Optimum Advantage Internet:
- Households with students: Your household must qualify for or participate in the National School Luncheon Program (NSLP). Optimum Reward Internet is as well open to New York Metropolis residents attending a New York Urban center public schoolhouse.
- Seniors: You must be 65 years or older and eligible for Supplemental Security Income (SSI).
- Veterans: You must be a veteran and receive state or federal public aid.
In addition to the discounted net, Optimum Advantage customers can too purchase a refurbished Chromebook laptop for just $149.
Store Optimum plans
Optimum delivers high-speed cyberspace, TV and home telephone with customizable plans.
Call to order: (844) 451-2720
Optimum equipment, installation, data caps and contracts
Similar all internet providers, the price that's advertised to you lot is usually quite a bit lower than what y'all'll actually pay each month. We combed through the fine print to discover all of the fees you can look to run into with your Optimum Wi-Fi programme.
Optimum equipment
Optimum charges $13.fifty/mo. for equipment: $10 for the modem/router and $3.fifty for a "network maintenance fee." This includes their Altice Gateway device, plus Optimum Wi-Fi service.
You lot as well have the option of either buying a router and modem yourself if yous'd rather skip the monthly fee. In that location are other benefits to going this road, also. Some of the most common complaints from customers are near their Optimum Wi-Fi equipment non performing as promised. In many cases, investing in better equipment can drastically improve the speeds you get.
Gratuitous Wi-Fi extender
In some areas, Optimum is throwing in a free Wi-Fi extender with some plans. This device can be placed in another area of your home and then that your Wi-Fi connection reaches every corner of the house. Yous'll go one included for gratuitous, but you can also add extras for $three/mo. each for extra coverage.
Installation fee
Optimum charges a $59 one-fourth dimension fee for standard installation on most plans, just it is increased to $99 on some internet and TV bundles. Cocky-installation is always gratuitous, though.
No information caps
In that location are no information caps on any Optimum internet plans, so you won't have to worry almost cut back your streaming or gaming habits.
Contracts
Optimum doesn't require contracts on any of its plans. If y'all want to switch service or move, you can do it at any time without incurring any early termination fees.
What's the final price for Optimum cyberspace?
Wait to pay at least effectually $19/mo. more than what'due south advertised or Optimum cyberspace plans. Equipment fees cost $13.fifty/mo. on every program, and taxes typically add some other $five/mo., too (merely you'll have to pay that with whatsoever internet plan). Additionally, afterward Optimum'southward 12-month promotional rates, your bill will increment betwixt $75 and $95/mo. If you lot take Optimum's Internet 500 plan, you tin can expect to pay around $64/mo. in the showtime year and and then around $149/mo. afterward that.
Allconnect Rating
Optimum habitation cyberspace compared to other providers
Optimum might not be the just net option in your area. In the four states that Optimum has service — New York, Pennsylvania, New Jersey and Connecticut — there are several other providers available. Hither'southward how it compares to some of its biggest contest:
*Pricing per month plus taxes for length of contract. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at whatsoever fourth dimension. May or may non be available based on service address. As of 03/07/22.
If you can get cobweb optic service from Verizon Fios in your surface area, it's a better service for most people. Optimum vs. Frontier is more than of a toss-up: Frontier is more than affordable, but it has significantly lower customer satisfaction ratings.
Speeds from all 3 providers max out at 940 Mbps, but you won't have to deal with the same price hikes from Frontier and Verizon. Borderland just raises prices by $x/mo. in the second yr, while Verizon's price doesn't increment at all. By the time yous get to twelvemonth two, you'll pay $140/mo. for Optimum's gig program, compared to $80/mo. with Verizon and $90/mo. with Borderland.
That said, Optimum has much college client satisfaction ratings than Frontier, which has had a number of issues every bit information technology navigates its bankruptcy. According to the Better Business Bureau, Frontier has a "high volume of serious complaints" well-nigh "customer service issues, missing appointments, refuse in services previously handled by other providers who Frontier has assumed, billing bug including additional service charges for periods one time the consumer has cancelled services."
Optimum is known for beingness slightly more than reliable, specially when it comes to providing fast internet service. If you are a current Optimum customer, you can cheque your internet speeds through Allconnect to determine if you are getting the speeds you paid for.
Even though Optimum'due south customer satisfaction scores aren't exactly stellar, information technology's probably a safer bet than Frontier. For comparing, Verizon had the highest customer satisfaction scores of whatever provider nosotros reviewed.
Bundle Optimum internet with cable Tv set
There are iv Optimum TV packages that you tin can add to your internet service, but you won't save very much compared to purchasing standalone TV service somewhere else. While these bundles are usually pretty affordable in the starting time year, you can expect to pay quite a fleck more in year two, although it'southward unclear exactly how much. Optimum simply says, "As of 13th mo. service will exist billed at regular rate and is subject to alter."
Learn more about Optimum's bundles
Optimum Stream device
Optimum is now offer a streaming device called Optimum Stream for costless with its Gig plan, or $5/mo. with all other plans. It works similar a Roku or Amazon Burn Television set — just plug information technology into your TV and you'll immediately have access to thousands of streaming apps like Netflix and HBO Max (although you'll still take to subscribe to them separately). The remote is also congenital in with Google Banana, so you can use your voice to search for shows and movies.
Optimum internet client satisfaction
Although Optimum normally ranks right in the middle in customer satisfaction compared to other providers, in 2021 its ranking dropped considerably. The American Customer Satisfaction Index (ACSI) gave Optimum a lx/100, which is 5 points lower than its score in 2020 and five points lower than the boilerplate Internet access provider score.
Consumer Reports readers likewise had a negative view on Optimum. Information technology received just a 54/100 overall score, which was ahead of simply Frontier and Suddenlink, which is run by the same parent company equally Optimum, Altice. Complaints with the visitor generally center around missed appointments with technicians, unexpected charges and frustrating customer service experiences.
Optimum internet and Wi-Fi FAQs
Is Optimum net practiced? ![]()
Yes. Optimum internet provides unlimited loftier-speed Wi-Fi internet with no data caps. Plus, Optimum ranks very well in customer satisfaction.
Can I use my own modem with Optimum internet? ![]()
Yes. If yous choose to buy your own modem in gild to relieve on costs, brand certain that information technology is uniform with Optimum's service and download speeds. You don't want your modem to be the reason why your net is slow. Likewise, be aware that you will non receive the same customer service you would receive if y'all rented your modem from Optimum.
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Written by:
Joe SupanSenior Author, Broadband Content
Joe Supan is a senior writer for Allconnect. He has helped build the proprietary metrics used on Allconnect's review pages, utilizing thousands of data points to assist readers navigate these circuitous decisions. … Read more 
Edited by:
Robin LaytonEditor, Broadband Content
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Source: https://www.allconnect.com/providers/optimum/internet
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